Europe's specialist marketplace for collectible model aircraft
Model Plane Zone

Terms and Conditions

Terms and Conditions for Model Plane Zone (MPZ)

Last updated: 1 July 2026

These Terms explain the rules for using the Model Plane Zone marketplace. Please read them before you use the site. When you visit the site, make an account, buy, sell, or use our services, you agree to these Terms. If you do not agree, please do not use the site.

If you sell on MPZ, our separate Seller Terms also apply to you, on top of these Terms.

1. Who we are

Model Plane Zone ("MPZ", "we", "us") is an online marketplace. People use it to buy and sell collectible model aircraft, diecast and scale model planes, model kits, aviation accessories, spare parts, and aviation collectibles.

MPZ is a sole proprietorship (eenmanszaak) based in the Netherlands.

  • Trading name: Model Plane Zone / MPZ

  • KVK number: 99213974

  • Postal address: Nieuwe Achtergracht 69-3, 1018 WL Amsterdam, The Netherlands

  • Support and general contact: modelplanezone@gmail.com

These Terms work together with our Privacy Policy, Cookie Statement, Seller Terms, Listing Rules, and Returns and refunds information. If one of those covers a topic in more detail, it applies as well as these Terms. The Returns and refunds information is set out in full at section 11. The Listing Rules apply to sellers and form part of the Seller Terms.

2. What MPZ is

MPZ runs the marketplace and gives you the tools around it: accounts, listings, search, checkout and payment, messaging, seller stores, shipping and tracking, and tools for moderation, reporting, and support.

Sellers list and sell their own items. When you buy, the contract of sale is between you and the seller. It is not with MPZ. Using our checkout, payment, messaging, tracking, or support tools does not make MPZ the seller, a party to your contract, or a guarantor of the sale (someone who promises the sale will go well).

MPZ is not your agent, partner, or employer. There is no partnership or joint venture between you and us. We act only as the operator of the marketplace.

We do not check, test, own, store, pack, or send the items that are listed. We also do not check every statement a user makes. Our tools lower the risk, but they are not a promise that any item, seller, or sale is as described. Section 12 explains the buyer support we do and do not give.

3. Some words we use

  • User means anyone who uses the site, with or without an account.

  • Buyer means a user who buys, or tries to buy, an item.

  • Seller means a user who lists items for sale. A seller is either a private seller (a private individual, not a business) or a business seller (someone selling as part of a trade, business, or profession).

  • Consumer means a person buying for purposes outside their trade, business, or profession.

  • Business user means any user acting for purposes relating to a trade, business, or profession (this includes business sellers).

  • Listing means an item a seller offers for sale, with its description, photos, price, and details.

  • Order means a purchase made through the site.

  • Seller Terms means the extra terms that apply to sellers.

  • Platform or site means the MPZ marketplace and the services around it.

4. Who can use MPZ

The marketplace is for adults aged 18 or over.

No account may be made for, or used by, anyone under 16. A person aged 16 or 17 may use the marketplace only if a parent or legal guardian (aged 18 or over) makes and runs the account for them. In that case the adult is the account holder. The adult is the party to these Terms and to any sale, and is responsible for everything done on the account. A child under 18 does not register, buy, sell, or receive payouts in their own name.

At launch, MPZ is open to buyers and sellers in the European Economic Area (EEA). Items can be sold and shipped to EEA addresses only. We may open the marketplace to other regions later. If we do, we will update these Terms.

To use the marketplace, you must be able to enter into a binding contract, and you must not be barred from doing so by any law or by sanctions.

5. Your account

You can browse without an account, but you need one to buy or sell. When you register, give correct information and keep it up to date. You are responsible for what happens on your account, so keep your password and email safe. Tell us quickly at modelplanezone@gmail.com if you think someone else has got access. You are responsible for all activity under your account unless and until you tell us it has been compromised.

Do not create accounts with false details, do not pretend to be someone else, and do not open extra accounts to get around a restriction or suspension. We may refuse, restrict, suspend, or close an account if the information is missing, false, or suspicious, or if these Terms or the law are broken. Section 13 explains how this works and your right to ask us to look again.

One person can be both a buyer and a seller on the same account. But selling brings extra duties and is also covered by the Seller Terms.

6. Private and business sellers

Some sellers on MPZ are private individuals and some are businesses. This matters, because your rights as a buyer can be different depending on which one you buy from.

When you buy from a business seller, EU and Dutch consumer law applies. You usually have the right to clear information before you buy, the right of withdrawal within the legal period (the right to change your mind and cancel), and the legal guarantee that the item matches its description (the legal guarantee of conformity). The business seller is responsible for meeting these duties. When you buy from a private seller, these consumer-law protections usually do not apply. Even so, a private seller must still describe the item honestly and deliver what was agreed.

Each seller says whether they sell as a private individual or as a business when they set up to sell. That status is shown on their profile and on their listings. We rely on what the seller declares, and we show it so you know who you are dealing with. When you buy from a private seller, you will see that consumer-protection rights do not apply to that purchase. We do not check every seller's status ourselves, but we can change the status of a seller who is clearly acting as a business. A seller who declares the wrong status is responsible for that, not MPZ.

Please read the seller's status and the listing carefully before you buy.

7. Buying

To buy, you browse or search, open a listing, and check the photos, description, condition, price, shipping options, and the seller's details and status. You then place the order at checkout and pay. The order is created once your payment has gone through and the order is processed. The seller then gets the details they need to prepare and send the item, and you get order and tracking updates where these are available.

Listing details come from the seller, not from MPZ, unless we clearly say otherwise. An order may not go through if payment fails, the item is no longer available, or the listing is removed. In those cases, any money taken is returned to you. Placing an order, and any confirmation or status we show, does not make MPZ the seller.

Buy in good faith and pay what you owe. Do not misuse checkout, returns, disputes, chargebacks, messages, reviews, or reports.

8. Prices, fees, and tax

Sellers set their own prices. Before you pay, you see the price, the shipping cost, and any taxes or fees for your order. Buyers do not pay commission. Our seller fees are a matter between MPZ and the seller, as set out in the Seller Terms.

Sellers are responsible for their own tax. Business sellers are responsible for charging and showing VAT correctly and for giving invoices where the law requires. MPZ does not give tax advice.

9. Payments and payouts

Payments are handled by Stripe, including Stripe Connect. You enter your card details into Stripe's own payment fields. They do not pass through our servers, and we do not store your full card number or security code. We receive the payment status and limited payment information, but not your card details.

Sellers are paid through Stripe Connect after the order is processed. A payout may be held or released depending on conditions such as delivery confirmation, a dispute window, a fraud review, or a rule from a provider or the law. A held or delayed payout is just a control on the payment flow. It is not escrow (money held by a neutral third party until the deal is done), and it is not a buyer-protection guarantee. Refunds, chargebacks, and payment disputes are handled through Stripe's processes. We may hold back, reverse, or adjust a payout where there is a refund, chargeback, dispute, fraud concern, provider requirement, or legal duty.

We may set off (deduct) any amount you owe us against any amount we owe you, to the extent the law allows.

10. Delivery: shipping and pickup

Sellers deliver their own items. MPZ does not ship, deliver, or attend any handover. A seller delivers in one of two ways, and the seller chooses which to offer:

Shipping. Shipping is arranged through Sendcloud and the carrier chosen for the order. The options available depend on the seller, the item, and the destination. The seller is responsible for correct parcel details, good packaging, and handing the parcel to the carrier. Delivery addresses, and a contact detail where the carrier needs one, are shared with Sendcloud and the carrier so they can make the label and deliver the parcel. Our Privacy Policy explains how address and label data is handled. At launch, items are shipped to EEA addresses only.

Local pickup. Where a seller offers local pickup, the buyer and seller agree a safe time and place for the buyer to collect the item. Payment still runs through the platform in the normal way. The seller is responsible for the handover, and MPZ is not present at, and is not responsible for, any pickup.

Tracking and delivery status are shown to the buyer and seller where available. If a parcel is delayed, lost, or damaged, the buyer and seller should sort it out together, and we can help through our support and dispute tools.

11. Returns and refunds

This section sets out our Returns and refunds information in full. The same content is also published as a standalone page for ease of reference; that page forms part of these Terms.

11.1 Our role, and who is responsible for your order

We run the marketplace and provide the tools around a sale, such as listings, messaging, checkout, and the request options described below. We are not the seller. We do not own, hold, check, or send the items, and we are not a party to the contract between you and the seller.

When you buy on MPZ, the contract is between you and the seller. The seller alone is responsible for the item, its description and condition, packing and delivery, and for handling any return or refund, and for following any consumer law that applies. We are not responsible for the seller's acts, or for whether the seller meets these duties. We give you a way to contact the seller about a return or refund. We do not decide the outcome, we do not act as judge between you and a seller, and we do not promise a result. We do not run a buyer-protection scheme, we are not a guarantor, and we do not pay refunds out of our own money.

11.2 Returns: if you bought from a business seller

EU and Dutch consumer law applies to your purchase, and the business seller is responsible for following it. You usually have a right of withdrawal for 14 days (the right to cancel without giving a reason) from the day you receive the item. Some items are left out of this right by law, for example an item made or personalised just for you. You also have the legal guarantee of conformity: the item must match its description and be what you could fairly expect, and if it does not, the business seller must put it right.

Who pays return postage. Each business seller sets out their own return policy on their seller page, including who pays to send an item back. By law, a business seller can only ask you to pay return postage if they told you so before you bought. So please check the seller's return policy on their page before you order. If the seller did not say that you pay return postage, the seller pays it.

11.3 Returns: if you bought from a private seller

The consumer right of withdrawal and the consumer legal guarantee do not apply. There is no automatic 14-day right to change your mind. Returns on private-seller sales are between you and the seller. The seller must still have described the item honestly and sent what was agreed, but whether a return is accepted is up to the seller, unless the law requires otherwise. We may give you a way to ask the seller for a return through your order. This is only a way to contact the seller. It does not place any duty on us, and it does not mean a return or refund will be given. We may add an official returns channel in the future, on our own terms, and we may change or remove any return request tool at any time.

11.4 Refunds

A refund sends what you paid back to your original payment method. Refunds are handled through Stripe, the payment provider we use. In every case, any duty to refund is the seller's, not ours.

If an order is cancelled or the item is never sent. If an order is cancelled before it is sent, or the seller never sends the item, you should get back what you paid. On MPZ the seller is paid only after the item is delivered, so in these cases the money has usually not reached the seller yet, and the payment can be sent back to you through Stripe. To be clear about what this is and is not: the duty to refund is the seller's, the refund is a reversal of the payment through Stripe, it is not a promise from us, we do not pay refunds out of our own money, and it is not escrow or a buyer-protection scheme. This usually works for a simple unsent order, but we cannot promise a reversal will be possible in every case, for example where the payout has already been released or where Stripe cannot complete it. For local-pickup orders, which have no carrier tracking, we use another confirmation we accept in place of delivery confirmation.

If you return an item. Where a return applies, the refund follows the return and is the seller's to handle. For a business seller, on a valid withdrawal the seller refunds what you paid, including the standard delivery cost, usually within 14 days, and may wait until the item has been returned or you have shown you have sent it back. For a private seller, any refund on a return is what you and the seller agree, unless the law requires otherwise.

How a refund is paid. Refunds are normally sent back to your original payment method through Stripe. A buyer and a seller may instead agree a different refund method, but only where both of them freely agree to it. An alternative method must not be used to avoid our fees or rules, or to move payment off the platform to escape them, and it does not reduce any statutory refund a consumer is owed by a business seller. If you agree an alternative method, keep a record of it through your order. MPZ is not responsible for a refund method that a buyer and seller arrange between themselves.

If a refund is disputed. The result can depend on the return and tracking status, the seller's response, any evidence, and the payment provider's process. We may give tools to help you and the seller talk and to look into the problem, but we are not required to investigate, we do not decide the result, and we do not promise a refund.

Timing. Refunds go back through Stripe, and the timing depends on Stripe's processing and, where a return is involved, on the return and tracking status. We do not hold your payment apart from the payment provider, and we do not control bank or card processing times.

11.5 If your item is not as described, did not arrive, or you have a payment problem

This applies whoever you bought from, including private sellers. If an item is clearly not as described, is fake or the wrong item, or never arrives, you may have rights against the seller under the law, even on a private sale. These rights are against the seller, not against us. Please raise it with the seller first through your order, and keep evidence such as photos and messages. Separately, a payment dispute or chargeback (asking your bank or card provider to reverse a payment) goes through Stripe's process and your bank or card provider's rules. That route is between you, the seller, and the payment provider, and is not a remedy we provide or control. We do not settle these disputes for you and do not become a party to them, though we may help users communicate and may act under our own rules, for example by restricting or suspending a seller, without that making us the seller or a party to your contract.

11.6 The limits of our responsibility for returns and refunds

To the fullest extent the law allows, we are not responsible for the item (its description, condition, authenticity, safety, or legality), for whether the seller sends it or sends what was agreed, for whether a return is accepted or a refund is paid, or for the outcome of any return, refund, dispute, or chargeback. These are the seller's responsibilities, or are handled by the payment provider. This does not exclude anything we may not exclude by law, and where we do have any responsibility it is subject to the limits in section 18.

12. What support we do and do not provide

We give you tools that lower the risk: messaging, reporting, moderation, order and tracking status, held or delayed payouts, and help with disputes. We may step in where there is suspected fraud, abuse, unsafe conduct, a payment problem, a policy breach, or legal risk. We choose whether and how to step in, and doing so does not make us responsible for the outcome or a party to the sale.

We do not run a broad guaranteed buyer-protection programme. These tools do not promise that a problem will be solved in your favour, or that an item is genuine, as described, or fit for purpose. If we ever add a formal buyer-protection scheme, we will describe it separately and clearly.

13. Rules of conduct, reports, and enforcement

Use MPZ honestly and lawfully. You must not: commit fraud, post misleading listings, open fake accounts, harass or threaten anyone, post illegal or unsafe content, infringe anyone's intellectual property, manipulate reviews or search, scrape or misuse platform data, attempt security attacks, spam or phish, share personal data that is not needed, or add buyers to marketing without a lawful basis. You must not move deals off the platform to avoid our fees or rules, or share contact or payment details where our rules do not allow it. We may use automated and manual checks to spot this, and we may block, hide, or remove such details (see section 14).

Where reporting tools are available, you can report a listing, seller, message, or problem. We review reports, may ask for evidence, and may work with payment providers, carriers, advisers, or authorities where needed.

We may remove, hide, edit, or restrict any listing, and we may restrict, suspend, or close any account, at our discretion. This includes, for example: a breach of these Terms or our policies, suspected fraud or abuse, unsafe or unlawful items or conduct, repeated complaints, missing or unverifiable information, legal risk, or where we reasonably think it is needed to protect users, MPZ, or other people. We act straight away where there is a safety, fraud, or legal risk. When we remove a listing or restrict an account, we give you the statement of reasons and the internal complaint and appeal route that the Digital Services Act requires, unless the law allows us not to. You can challenge a decision through that route or by contacting modelplanezone@gmail.com. To the extent the law allows, we are not responsible for any loss you suffer because we removed a listing or restricted, suspended, or closed an account in line with these Terms.

14. Messaging

You can message other users through the site where this is turned on. We store messages and related information, and we may review them for support, handling disputes, safety, fraud prevention, policy enforcement, or legal compliance, as our Privacy Policy explains. We do not read messages routinely or in real time. We may use automated checks to block or hide contact details, suspicious links, spam, abuse, or attempts to take a deal off the platform. Do not send passwords, full payment details, identity documents, or sensitive information through messages.

15. Listings, accuracy, and user content

Listings, photos, store pages, and reviews are made by users, not by MPZ. The seller is responsible for the accuracy and legality of their listings, and must describe each item as accurately as they can and not include misleading information. Where listing fields are filled in automatically from MPZ's model database, the seller is still responsible for checking them and correcting anything that is wrong or does not match the item. The Listing Rules, which form part of the Seller Terms, set out in detail what may and may not be listed and how to describe an item.

When you post content, you confirm you have the right to do so, and you give MPZ a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, copy, show, adapt for display, and promote that content so we can run, improve, and market the marketplace and your listing. This licence lasts while your content is on the site and for a reasonable period afterwards for back-ups, records, and legal needs. You keep your own rights in your content. We may remove or edit content under section 13.

16. Our intellectual property

The MPZ name, branding, site, and software are ours or our licensors', apart from user content. You may not copy, change, or reuse them beyond normal use of the marketplace, and you must respect other people's intellectual property.

17. Availability of the site

We work to keep the site running, but we cannot promise it will always be available or free of errors. We may do maintenance, change or remove features, and update how the marketplace works.

We provide the site and our services "as is" and "as available". To the extent the law allows, we do not give any implied warranties or guarantees about the site or services, such as guarantees that they will be uninterrupted, secure, or error-free. We choose and manage our providers (such as Stripe, Sendcloud, and carriers) with reasonable care, but, to the extent the law allows, we are not responsible for their own acts, failures, or services.

18. Liability

Nothing in these Terms limits or excludes our liability where the law does not allow it. This includes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and for any consumer rights or other liability that cannot be limited or excluded by law. Nothing in this section affects the mandatory consumer-law rights described in section 6 and section 11.

Apart from that, and to the extent the law allows:

  • MPZ is not responsible for the things that are the seller's responsibility: the accuracy or legality of a listing; the condition, authenticity, value, or suitability of an item; a seller meeting its legal duties; or a seller fulfilling an order.

  • MPZ is not responsible for what users do, for dealings between users, for items sold, or for loss caused by your own breach of these Terms.

  • MPZ is not responsible for the acts or failures of third-party providers (such as Stripe, Sendcloud, and carriers), beyond our own role chosen and managed with reasonable care.

  • MPZ is not liable for indirect or consequential loss, or for loss of profit, revenue, business, anticipated savings, goodwill, reputation, or data, whether or not we could have foreseen it.

  • MPZ's total liability to you for all claims connected to the marketplace and these Terms is limited, in total, to the greater of (a) the total fees you have paid to MPZ in the 12 months before the event that caused the loss, or (b) 100 euro.

We provide the marketplace and our own services with reasonable care, and our responsibility is limited to our own role as the platform operator.

19. Your responsibility to us

To the extent the law allows, you are responsible for, and must compensate us for, loss, damage, claims, fines, and reasonable costs (including reasonable legal and professional costs) that we suffer because of: your breach of these Terms or our policies; your unlawful, infringing, or misleading content; your fraud or misuse of the marketplace; or, if you sell, your seller obligations.

If you are a business user, this includes claims brought against us by third parties (including other users and authorities) that arise from your acts, your content, or your breach, and you will defend, indemnify, and hold us harmless against them.

If you are a consumer, you are responsible to us only to the extent the law allows, and only for loss we suffer that is caused by your own fault, for example your fraud, your unlawful or infringing content, or your serious breach of these Terms.

20. If you break these Terms

Section 13 covers restriction, suspension, and closure. If your account is closed, open orders, refunds, disputes, chargebacks, and any legal or tax duties still apply, and we keep records as described in the Privacy Policy. Sections that by their nature should continue after your account ends, including sections 15, 16, 18, 19, 22, 23, and 24, continue to apply.

21. Changes to these Terms

We may update these Terms when the marketplace, our providers, the law, or our practices change. The current version is always on the site, with the date at the top. Where a change is important, we will give reasonable notice, by email, an account notice, or a notice on the site. If you do not agree to a change, you can stop using the marketplace and close your account, subject to any open obligations.

22. Law and disputes

These Terms, and any dispute about them, are governed by Dutch law, and the Dutch courts have jurisdiction. If you are a consumer, this does not take away the protection of the mandatory consumer-law rules of the country where you live, and you can also bring proceedings as those rules allow. You can raise a complaint with us first at modelplanezone@gmail.com, although you do not have to before going elsewhere.

If you are a business user, you must bring any claim against MPZ within 12 months of the date you became aware, or should reasonably have become aware, of the facts giving rise to the claim, to the extent the law allows.

23. Events outside our control (force majeure)

We are not responsible for any failure or delay in providing the marketplace or our services that is caused by events outside our reasonable control. These include, for example: outages or failures of internet, hosting, payment, or shipping providers; cyber-attacks; power failures; strikes; fire or flood; epidemics; war or civil unrest; sanctions; and acts of government or regulators. While such an event continues, our duties are paused. This does not affect any mandatory consumer rights you have.

24. Other important terms

  • If one part is invalid, the rest still applies. If any part of these Terms is found by a court or regulator to be invalid or unenforceable, that part is removed or limited only as far as needed, and the rest of these Terms stay in full force.

  • No waiver. If we do not enforce a right or term straight away, we can still enforce it later. Allowing something once does not mean we allow it every time.

  • Whole agreement. These Terms, together with the documents they refer to (including the Privacy Policy, Cookie Statement, Seller Terms, Listing Rules, and Returns and refunds information), are the whole agreement between you and us about your use of the marketplace.

  • Transfer (assignment). We may transfer or assign our rights and duties under these Terms, for example if our business or the marketplace is sold or reorganised, as long as this does not reduce your rights. You may not transfer your rights or duties without our written agreement.

  • No third-party rights. No one other than you and us has any rights under these Terms, except where the law says otherwise.

  • Headings. Headings are for guidance only and do not affect the meaning of these Terms.

25. Contact

  • Model Plane Zone (MPZ), eenmanszaak