Terms and Conditions

Terms and Conditions for Model Plane Zone (MPZ)

Last updated: 9 October 2026

These Terms explain the rules for using the Model Plane Zone marketplace. Please read them before you use the site. When you visit the site, make an account, buy, sell, or use our services, you agree to these Terms. If you do not agree, please do not use the site.

If you sell on MPZ, our Seller Terms and Listing Rules also apply to you. Our Returns and refunds page forms part of these Terms. Our Privacy Policy and Cookie Statement explain how we handle personal data.

You can save or print this page. We do not send you a separate copy.

1. Who we are

Model Plane Zone ("MPZ", "we", "us") is run by Julius Lawrence Matthew Mason as a sole proprietorship (eenmanszaak) established in the Netherlands.

Trading name: Model Plane Zone (MPZ)
Address: Nieuwe Achtergracht 69-3, 1018 WL Amsterdam, the Netherlands
KvK number: 99213974
VAT number: NL005376237B62
Email: support@modelplanezone.nl
Phone: +31 6 42752064
Website: modelplanezone.nl

This email address is also our single point of contact for users and for authorities under the Digital Services Act. You can write to us in English or Dutch.

2. What MPZ does, and who you buy from

MPZ is an online marketplace for model aircraft: diecast models, model kits, accessories, spare parts and aviation collectibles.

Items are sold by the sellers who list them. When you buy, the contract of sale is between you and the seller, not with MPZ. We do not own, check, store, pack or send the items.

What we do for every sale. We run the site, take your payment through Stripe, hold the money until the item is delivered (see section 9), pay the seller, send refunds through Stripe, buy shipping labels for some sellers, give you a way to raise a problem, and decide what happens to the payment if you and the seller cannot agree. Doing these things does not make us the seller, and it does not make us a guarantor of the sale.

We are not your agent, partner or employer.

3. Words we use

User: anyone who uses the site, with or without an account.
Buyer: a user who buys, or tries to buy, an item.
Seller: a user who lists items for sale.
Private seller: a seller who sells as a private person, not as a business.
Business seller: a seller who sells as part of a trade, business or profession.
Consumer: a person buying for purposes outside their trade, business or profession.
Business user: any user acting for their trade, business or profession.
Listing: an item offered for sale, with its description, photos, price and details.
Order: a purchase from one seller made through the site. One checkout can contain orders from several sellers.

4. Who can use MPZ

You must be 18 or over to have an account, buy or sell. A person under 18 may only use MPZ through the account of a parent or legal guardian. That adult is the account holder and is responsible for everything done on the account.

MPZ is open to buyers and sellers in the 27 countries of the European Union (EU). We only deliver to addresses in the EU. We do not deliver to EU areas outside the EU VAT area: the Canary Islands, Ceuta, Melilla, the Aland Islands, Mount Athos, Livigno, Campione d'Italia, Heligoland, Busingen and the French overseas departments. We do not deliver to Norway, Iceland, Liechtenstein, Switzerland or the United Kingdom.

You must not be barred from using MPZ by law or by sanctions.

5. Your account

You can browse and buy as a guest. To sell, make offers, send messages or leave reviews you need an account. You can sign up with email and password, or with Google, Facebook or X where we offer it.

Give correct information and keep it up to date. Keep your password safe. You are responsible for what happens on your account until you tell us it has been misused. Tell us straight away at support@modelplanezone.nl if you think someone else has access.

Do not make accounts with false details, do not pretend to be someone else, and do not open extra accounts to get around a restriction.

Confirm your email address when you sign up. If you have not confirmed it within 30 days, we delete the account, unless it already has an order, a store, a message, an offer, a review or an issue.

One account can be used to buy and to sell. Selling brings extra duties under the Seller Terms.

6. Private sellers and business sellers

Your rights as a buyer depend on who you buy from. Every listing and store shows whether the seller is a private seller or a business seller, based on what the seller has told us.

Buying from a business seller. EU and Dutch consumer law applies. You have:

a right to cancel (right of withdrawal) within 14 days after you receive the item, without giving a reason, except for the items the law excludes;
the legal guarantee: the item must match its description and be what you could reasonably expect. If it is not, the seller must repair, replace or refund it.

The Returns and refunds page explains how this works.

Buying from a private seller. EU consumer rights do not apply to a sale between private people. There is no 14-day right to change your mind, and the consumer legal guarantee does not apply. A private seller must still describe the item honestly and send what was agreed, and you keep your general rights as a buyer under the law.

Seller status. Sellers tell us whether they sell as a private person or as a business. We show what they declare. We do not check every seller, but we may change the status of a seller who is clearly acting as a business. A seller who declares the wrong status is responsible for that.

Who does what.

The seller: describes the item, sets the price, packs and sends the item, handles returns and refunds, and (if a business) meets consumer law and VAT duties.
MPZ: runs the site, takes and holds your payment, pays the seller, sends refunds through Stripe when a refund is agreed, decided or due, buys shipping labels for some sellers, gives you the Raise an issue tool, reviews issues you and the seller cannot settle, and moderates the site.

7. Buying

How an order works.

Open a listing and check the photos, description, condition, price, shipping options and the seller's status.
Add items to your cart and go to checkout. Choose delivery to your home or to a pickup point, and apply any coupon.
Check your order. You can change items, address and delivery options until you pay. The checkout shows the full price: items, shipping, the service fee and the total.
Go to the payment page and pay. Your order, and the contract with each seller in it, is made when your payment succeeds. We then email you a confirmation.

Listing details come from the seller, unless we clearly say otherwise. If payment fails, the item is no longer available, or the listing is removed before you pay, no order is made and nothing is charged. If money was taken anyway, we return it.

Offers. You can make an offer on listings that accept offers, and sellers can send you offers. Offers expire after the time shown (usually 48 hours). An accepted offer lets you buy at that price. It is not a sale until you pay.

Language. The site and these Terms are in English. Your order details stay available in your account (or through the link in your confirmation email if you checked out as a guest).

Buy in good faith. Do not misuse checkout, issues, chargebacks, messages, reviews or reports.

8. Prices and fees

Sellers set their own prices. All prices are in euros. Business sellers' prices include VAT.

Service fee. MPZ charges buyers a service fee of EUR 1.49 per checkout, however many items or sellers are in it. It is shown in the checkout before you confirm your order and go to payment, and it is included in the total. It pays for running the marketplace, handling your payment and holding it until delivery. When it is refunded is explained on the Returns and refunds page.

Our service to you. The service fee is the price of a service contract between you and MPZ. By paying, you ask us to provide that service straight away. Once we have fully provided it, which happens when we have handled your payment and the order process, you can no longer cancel the service contract with MPZ. This does not affect your rights against the seller, and it does not affect the refund rules on the Returns and refunds page.

Shipping. You pay the shipping price shown at checkout. When MPZ buys the label for the seller, MPZ sets the shipping price. It is based on the carrier's rate plus an MPZ margin, and that money goes to MPZ, which pays the label. When the seller sends the item with their own postage, the seller sets the shipping price and keeps it.

What sellers pay. Sellers pay MPZ a commission on their sales and can pay for promotion. Buyers do not pay commission. The Seller Terms explain seller fees.

Tax. Sellers are responsible for their own tax. Business sellers must charge VAT correctly and give invoices where the law requires. MPZ does not give tax advice.

9. Payment, how we hold it, and payouts

How you pay. Payments are handled by Stripe. You can pay with the methods Stripe offers at checkout, such as card, iDEAL | Wero, Klarna, Apple Pay and Google Pay. You enter your payment details on Stripe's page. We never see or store your full card number. If you pay with Klarna or a similar service, its own terms also apply.

You pay MPZ, for the seller. MPZ collects the price on the seller's behalf. Once your payment succeeds, you have paid the seller. You never need to pay the seller again outside MPZ, and you must not.

We hold the money until delivery. We keep your payment in MPZ's Stripe account. We release the seller's share:

with an MPZ shipping label: 48 hours after tracking shows the parcel was delivered to your address, or 48 hours after you collected it from a pickup point;
with the seller's own postage: 16 days after the seller marked the order as sent; or
straight away, if you confirm in your order that the item arrived safely.

If you raise an issue before the money is released, we freeze it. See section 11.

What this is and is not. Holding the money gives you time to check your item and raise a problem. It is not insurance, and it is not a promise that you will get a refund in every case. Once the money is released, it belongs to the seller.

Payouts to sellers. Sellers are paid through their own Stripe account (Stripe Connect). Stripe checks their identity. The Seller Terms explain payouts.

Set-off. We may deduct what you owe us from what we owe you, as far as the law allows.

10. Delivery

Sellers send their own items. MPZ does not ship, deliver or attend any handover.

The seller chooses how to send. For sellers in countries where we use Sendcloud, MPZ buys a tracked label from a carrier such as PostNL, DHL, DPD or UPS. The seller packs the parcel and hands it to the carrier. You can choose home delivery or a pickup point where offered. Other sellers send the item with their own postage, which may not have tracking.

The seller gets your name and delivery address (or your chosen pickup point) so they can send your parcel, and they are printed on the shipping label. We also share them, with your email and phone number where the carrier needs it, with Sendcloud and the carrier so they can deliver. Our Privacy Policy explains this.

Tracking is shown in your order where available. The seller carries the risk of loss or damage until the item is delivered to you. If a parcel is late, lost or damaged, use Raise an issue in your order (section 11).

11. Returns, refunds and problems with an order

The Returns and refunds page sets out the full rules and forms part of these Terms. In short:

The seller must send your order within 5 business days, with tracking. If it has not been sent by then, you may cancel the order and get back everything you paid.
From the moment your order is sent until the money is released to the seller, you can use Raise an issue in your order, for example if the item arrived damaged, is wrong, or is not as described. If tracking shows no delivery 14 days after sending, you or the seller can report that it did not arrive.
Raising an issue freezes the seller's payout. You and the seller have 3 days to agree a solution: a return then refund, a refund without return, a partial refund, or no refund.
If you do not agree, we review the issue and decide within 7 days what happens with the money we hold. We tell you both why. Our decision settles what MPZ does with the payment. It does not take away your legal rights or the seller's, and either of you can still go to court.
Who pays the return postage is agreed between you and the seller, or decided by us if you cannot agree. MPZ never pays it.
Refunds go back to your original payment method through Stripe.
Business sellers must also respect your 14-day right to cancel and the legal guarantee.
You can always ask your bank or card provider about a chargeback. The bank decides that, not MPZ.

12. What MPZ does and does not promise

We give you tools that lower the risk: holding your payment until delivery, Raise an issue, our review of issues, messaging, reporting, moderation, order tracking, and reviews from real buyers. We may step in where there is suspected fraud, abuse, a safety risk, a payment problem, a breach of our rules, or a legal risk.

We do not promise that an item is genuine, as described, or fit for purpose. When we decide an issue, we decide what happens to the payment we hold; we do not pay refunds out of our own money, and we do not promise that a decision will go your way.

13. How listings are ranked, promoted listings and reviews

Search and browse. You can sort listings by Most Relevant (the default), Newest, Price (low to high or high to low) and Popular. In Most Relevant, listings that best match your search words come first, then the newest. In Popular, the most viewed come first. Filters you choose (such as brand, scale, airline or condition) decide which listings are shown.

Promoted listings. Sellers can pay MPZ to promote listings or stores, and every paid placement carries a "Promoted" label. In Most Relevant, up to 6 of the first 24 places can show promoted listings that match your search; they take turns. A Bump moves a listing back to the top of Newest once. Boosted stores appear first in the Stores directory. Payment does not affect the price or Popular sorts. Our Promotion Terms describe each promotion.

Homepage. The Highlighted tab shows paid homepage features first, then other promoted listings, then listings chosen by a score based on recent views and favourites, which counts recent activity more than old activity.

Reviews. Only a buyer who completed an order can review that seller, once per order. We do not pay for reviews and we do not change what a review says. We may remove a review that breaks our rules, for example because it is abusive, contains personal data, or is not about the order. We do not check whether what a review says is true. Ratings marked as automatic come from MPZ, not from a buyer: a seller receives an automatic one-star rating when an order is cancelled because the seller did not send it in time or could not deliver the item as sold. They show the reason and count in the seller's average rating.

14. Rules of conduct and prohibited items

Use MPZ honestly and lawfully. You must not:

commit fraud, post misleading listings, or open fake accounts;
harass, threaten or abuse anyone;
post illegal content or infringe anyone's intellectual property;
manipulate reviews, ranking or search;
scrape or misuse the site or its data, attack its security, spam or phish;
move a sale off MPZ to avoid our fees or rules, or share contact or payment details in messages;
use other users' personal data for anything other than the order, such as marketing.

You must not list or buy items that are illegal in the Netherlands or in the country of delivery. This includes counterfeit items sold as genuine, stolen items, weapons, live or inert ordnance, items containing hazardous materials such as radium paint, recalled or unsafe products, and items showing banned symbols where the law of the delivery country forbids them. The Listing Rules give the full list.

15. Reporting illegal content

Anyone can tell us about a listing, store, message, review or other content they believe is illegal, even without an account. Use the Report button on the listing, or email support@modelplanezone.nl with:

why you believe the content is illegal;
where it is, with the exact web address;
your name and email address;
a statement that you believe in good faith that your report is correct and complete.

We confirm we received your report. We review it carefully and promptly, and tell you what we decided and how you can challenge it. We tell you if we used automated tools to handle it. If we learn of content suggesting a crime that threatens someone's life or safety, we tell the police.

16. How we moderate, and what we can do

How we check content. Listings go live straight away, without checking beforehand. We review listings and accounts after they go live, for example after a report. Messages pass through an automatic filter that blocks phone numbers, email addresses, links and other contact or payment details. If you try to send blocked details 3 times, your messaging is turned off automatically. Offers keep working. Apart from that, a person at MPZ makes every decision to remove a listing or restrict an account. We do not read messages routinely, but we may read them to handle a report, an issue or a legal duty.

What we can do. If content or behaviour breaks the law, these Terms or the Listing Rules, or puts users at risk, we may:

hide or remove content, or ask you to change it;
limit how a listing is shown;
freeze a payout while we look into it;
turn off messaging or other features;
suspend or close an account.

We choose a measure that fits the problem. We act straight away where there is fraud, a safety risk or a legal risk. For other reasons we give you 30 days' notice before we close your account.

Our reasons. When we restrict your content or account, we tell you by email: what we did and for how long, the facts behind it, whether automated tools were involved, which law or rule it is based on, and how you can challenge it. We may skip this only where the law allows, for example to avoid tipping off a fraudster.

Challenging a decision. You can ask us to look again within 6 months by emailing support@modelplanezone.nl. We review the decision again and tell you the result. You can also go to court at any time.

If we wrongly remove content or restrict an account, we put it right. Otherwise, as far as the law allows, we are not responsible for loss caused by a measure we took in line with this section.

17. Messaging

You can message other users about a listing or order. We store messages and may review them as described in section 16 and our Privacy Policy. Do not send passwords, payment details, identity documents or other sensitive information in messages.

18. Your content and our licence

Listings, photos, store pages, messages and reviews are made by users. The seller is responsible for the accuracy and legality of their listings. Where we fill in listing details from our model database, the seller must check and correct them.

When you post content, you confirm you have the right to do so. You keep your rights in it. You give MPZ a free, non-exclusive licence, for the EU and anywhere the site or our ads are shown, to host, copy, resize, show and promote your content in order to run and market MPZ and your listings. This includes showing your listings and photos in Google Shopping, in our ads and on our social media. We may let our service providers (for example our hosting and image delivery providers) use the content only for these purposes.

The licence ends when you remove the content or close your account, except that we may keep copies for back-ups, order records and legal reasons, and we may keep showing listings that were sold in your order history and the buyer's.

19. Our intellectual property

The MPZ name, logo, site, software and our model database are ours or our licensors'. You may not copy or reuse them beyond normal use of the marketplace.

20. Availability of the site

We work to keep the site running, but we cannot promise it will always be available or free of errors. We may carry out maintenance and change or remove features. We choose our providers (such as Stripe, Sendcloud, the carriers, our hosting provider) with care, but we are not responsible for their own failures, as far as the law allows.

21. Liability

Our role. We are responsible only for our own services as the marketplace operator, which we provide with reasonable care. We are not responsible for the item, its description, condition, authenticity or legality, or for whether the seller sends it, sends it on time, or gives a refund. Those are the seller's duties.

Limits. As far as the law allows:

We are not liable for loss caused by other users, by your own breach of these Terms, or by events in section 24.
If you are a business user, we are not liable for indirect loss, lost profit, lost revenue, lost data or damage to reputation.
Our total liability to you for all claims together is limited to the higher of EUR 250 or the fees you paid MPZ in the 12 months before the event that caused the loss.

What these limits do not cover. These limits do not apply to:

our duty to refund or pay out a payment we hold under section 9;
loss caused by our intent or deliberate recklessness (opzet of bewuste roekeloosheid);
death or personal injury;
liability under product liability law;
any other liability the law does not allow us to limit.

Claims. Please tell us about a claim as soon as you can, so we can try to put things right.

22. Your responsibility to us

If you break these Terms or the law and that causes us loss, you must pay for that loss, including reasonable costs. If you are a consumer, this applies only to loss caused by your own fault, for example fraud, illegal content or a serious breach. Sellers have further duties in the Seller Terms.

23. Ending your account

By you. You can ask us to close your account at any time in your account settings. We review the request within 10 days and then close the account. If you still have open orders, issues, refunds or chargebacks, we close it once they are finished.

By us. See section 16. We keep records as our Privacy Policy explains.

Sections that by their nature continue after your account ends (including sections 18, 21, 22 and 26) keep applying.

24. Events outside our control

We are not responsible for a failure or delay caused by events outside our reasonable control (overmacht). Examples: outages of internet, hosting, payment or shipping providers; cyber attacks; power failures; strikes; fire or flood; epidemics; war; sanctions; and acts of government. While such an event lasts, our duties are paused. This does not affect your mandatory consumer rights.

25. Changes to these Terms

We may update these Terms when the marketplace, our providers, the law or our practices change. The date at the top shows the latest version. We tell you about important changes at least 30 days in advance by email or a notice on the site. Changes never apply to orders you have already placed. If you do not agree to a change, you can close your account before it takes effect.

26. Complaints, law and courts

Complaints. Please send any complaint to support@modelplanezone.nl. We aim to reply within 14 days. You do not have to complain to us first before going elsewhere. MPZ is not a member of an out-of-court dispute body.

Law. Dutch law applies to these Terms. If you are a consumer living in another EU country, you also keep the protection of the mandatory consumer law of that country.

Courts. If you are a consumer, you can take a case to the courts of the country where you live or to the Dutch courts. We can only take a case against you to the courts of the country where you live. If you are a business user, the court of Amsterdam decides disputes, and you must bring a claim within 12 months after you knew or should have known about it.

27. Other terms

If a part of these Terms is invalid, the rest still applies. The invalid part is replaced by a valid rule as close to it as possible.
If we do not enforce a rule straight away, we can still enforce it later.
We may transfer our rights and duties under these Terms to a new owner of MPZ, for example if MPZ becomes a company. If we do, we tell you, and if you are a consumer you can close your account before the transfer. You may not transfer your rights without our written agreement.
For business users, these Terms and the documents they refer to are the whole agreement about the use of MPZ.

28. Contact

Model Plane Zone (MPZ), eenmanszaak of Julius Lawrence Matthew Mason
Nieuwe Achtergracht 69-3, 1018 WL Amsterdam, the Netherlands
Email: support@modelplanezone.nl
Phone: +31 6 42752064
KvK: 99213974. VAT: NL005376237B62