Europe's specialist marketplace for collectible model aircraft
Model Plane Zone

Seller Terms

Seller Terms for Model Plane Zone (MPZ)

Last updated: 9 October 2026

Thank you for selling on Model Plane Zone (MPZ). These Seller Terms explain how selling works, what you are responsible for, and what we are responsible for. We have kept the language plain on purpose.

These Seller Terms apply when you sell on MPZ. They work together with our General Terms and Conditions (which apply to everyone), our Listing Rules, our Returns and refunds page, our Privacy Policy and our Cookie Statement. The Listing Rules form part of these Seller Terms and are published on their own page. When you open a store, you agree to these Seller Terms.

If these Seller Terms and the General Terms cover the same point, both apply. If they truly conflict on a selling matter, these Seller Terms win. If you are a private seller and a clause is unclear, the reading most favourable to you applies.

In these terms, "we", "us" and "MPZ" mean Model Plane Zone, the trade name of Julius Lawrence Matthew Mason, a sole trader (eenmanszaak) registered in the Netherlands (details in section 26). "You" means the seller. A "buyer" is the person who buys an item.

1. What MPZ is

MPZ is an online marketplace for model aircraft. We give you the website, a store, listing tools, checkout, messaging, shipping labels and payouts.

When you sell an item, the contract of sale is between you and the buyer. We are not a party to it. We do not buy your item, we do not own it, and we do not hold it. You are the seller.

2. Opening a store

You can open a store from your MPZ account. To open it, you give us:

  • a store name (it may not contain "MPZ" or "Model Plane Zone");
  • your seller type: private or business (see section 3);
  • the country your store is based in, which must be in the European Union;
  • a phone number (one store per phone number);
  • your sender address, which goes on shipping labels and is never shown publicly;
  • for business sellers, the business details in section 3.

Please keep this information correct. Tell us, or update it in your store settings, when something changes.

We may refuse to open a store, for example when information is missing or false, or when someone was removed from MPZ before.

Your listings go live straight away. We do not check them first, but we may check any listing at any time (see section 16).

3. Private sellers and business sellers

You must tell us whether you sell as a private person or as a business, and keep this correct. We show your seller type to buyers on your store and listings.

You are a business seller if you sell for purposes connected to your trade, business, craft or profession. This depends on what you actually do, not on the box you ticked. Signs of a business include buying items to resell them, selling new items in quantity, selling often and with the aim of making a profit, or being registered with the Chamber of Commerce (KvK) for this activity.

If you sell like a business, you are a business seller, and your buyers have consumer rights against you, whatever you told us. If you chose the wrong type, you are responsible for the consequences.

We may ask you for evidence of your seller type. If your selling clearly looks commercial, we may change your type to "business". We will tell you first, explain why, and give you at least 14 days to respond, unless the law requires us to act sooner.

Business sellers must give us, and we show to buyers on your store:

  • your legal name and trade name;
  • your full business address;
  • your KvK number (or the equivalent in your country);
  • your VAT number (we check it in the EU VIES system);
  • an email address and phone number buyers can use.

You confirm that these details are correct and that you are allowed to use them.

4. Payments through Stripe

Your Stripe account

Payments and payouts run through Stripe, an independent payment provider. To be paid, you open your own Stripe account through MPZ. Stripe checks who you are (often called "KYC"). It may ask for your name, date of birth, address, phone number, bank account (IBAN) and sometimes an ID document. These checks are done by Stripe, under Stripe's own rules.

Payment processing services for sellers on MPZ are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement and, where it applies, the Stripe Recipient Terms (together, the "Stripe Services Agreement"). By agreeing to these Seller Terms or continuing to sell on MPZ, you agree to be bound by the Stripe Services Agreement, as Stripe may change it from time to time. As a condition of MPZ enabling payment services through Stripe, you agree to give MPZ accurate and complete information about you and your selling, and you authorise MPZ to share it, and transaction information about your sales, with Stripe.

You can read the Stripe Connected Account Agreement at stripe.com/legal/connect-account and the Stripe Services Agreement at stripe.com/legal/ssa. Both are also linked in the footer of every page. MPZ uses Stripe Connect under Stripe's rules for platforms and follows them. If a Stripe rule and these Seller Terms conflict on how payments or payouts work, the Stripe rule applies to the payment service and these Seller Terms apply to everything else.

Through Stripe we can see the information Stripe holds about your account, such as your name, date of birth, address, the last digits of your bank account and your verification status. We do not see your ID documents. Our Privacy Policy explains how we handle this.

You can list items before your Stripe setup is complete, but we cannot pay you until it is. We may decide that buyers cannot buy from stores that have not completed Stripe setup. We will tell you before we switch this on.

MPZ collects payment for you

You appoint MPZ as your limited agent to collect payment from buyers for you. When a buyer pays MPZ for your item, the buyer has paid you. You cannot ask the buyer to pay again. We then pay your share to your Stripe account under section 7.

The buyer pays in one checkout for everything in their basket. We receive the payment and keep it in MPZ's Stripe balance until it is released to you. MPZ pays Stripe's payment processing fees. You do not.

5. Fees

Commission

For every order you sell, we charge commission:

  • 10% of the price of your items in that order, after any discount (coupon, bundle discount or accepted offer), and
  • EUR 1 per order. If one buyer buys several items from you in one order, you pay the EUR 1 once. The EUR 1 is never more than the items total.

We charge no commission on shipping, and none on the buyer's service fee.

Example: a buyer buys two models from you for EUR 30 and EUR 20 and uses your 10% coupon. Your items total is EUR 45. Commission is EUR 4.50 plus EUR 1, so EUR 5.50.

Commission includes 21% Dutch VAT. If you are a business seller with a verified VAT number from an EU country other than the Netherlands, we charge no Dutch VAT and the reverse charge rule applies; you account for the VAT yourself.

We may agree a different commission rate with a particular store. If we do, we confirm it to you in writing and it shows in your dashboard.

We take commission from the order before we pay you. If the buyer gets a partial refund, the 10% is recalculated on the amount left after the refund (section 9); the EUR 1 per order stays. If the buyer gets a full refund, you pay no commission at all. You can see the commission for every order in your dashboard.

Buyer service fee

Buyers pay MPZ a service fee per checkout (currently EUR 1.49). It is MPZ's fee. It is not part of your sale and you do not receive it.

Shipping money

  • If the buyer chose a carrier option on a label we buy for you through Sendcloud, the buyer pays the shipping price to MPZ. That price includes a margin of 11% on the carrier rate. MPZ pays for the label and keeps the shipping money. You do not receive it.
  • If you arrange shipping yourself, the shipping price the buyer paid is added to your payout.

Paid promotions

You can pay to promote your listings or your store. What each promotion does, its current price and the rules for cancelling and refunds are in our Promotion Terms, which you accept when you buy one. Section 14 explains how promotions affect where listings appear.

Changing fees

We may change our fees. We give you at least 15 days' notice by email and in your dashboard. A new fee never applies to orders placed before the change. If you do not accept the change, you can close your store before it takes effect, for free.

6. Prices, discounts and offers

  • The minimum price of any item is EUR 2.50. This applies to the listing price, sale prices and offers. Coupons and bundle discounts are capped so that no item goes below EUR 2.50.
  • You set your prices. Prices you show are final prices for the item. Business sellers show prices including VAT.
  • You can create coupons and bundle discounts (for example: buy 2 or more, get a percentage off). A coupon and a bundle discount never stack: the buyer gets the better one.
  • Buyers can make offers on listings that accept them, and you can make offers to buyers. An offer expires after the time shown (48 hours unless set otherwise). If you accept an offer, the buyer may check out at that price while it is valid, and you must honour the sale.
  • Business sellers who show a sale price must follow the price-reduction rules in the Listing Rules.
  • Do not set or change a price to avoid our fees, and do not add charges outside checkout.

7. When you get paid

Release of your money

After a buyer pays, your share of the order (items total, minus commission, plus shipping money if you arranged shipping yourself) is held in MPZ's Stripe balance. It is released to your Stripe account:

  • With an MPZ label: 48 hours after the carrier reports delivery to the buyer's address, or 48 hours after the buyer collects the parcel from a pickup point;
  • With your own postage: 16 days after you mark the order as sent;
  • Straight away if the buyer confirms they received the item before that.

If the buyer raises an issue before the money is released, the payout is frozen. You and the buyer have 3 days to agree a solution. If you do not agree, the issue comes to us automatically and we decide within 7 days what happens with the money we hold (section 9). Time running out never releases the payout while an issue is open.

If the buyer's bank opens a chargeback, payouts for that order that have not been released yet are frozen until the chargeback is decided.

We may change these timings. We give you at least 15 days' notice first (see section 23).

Your Stripe balance and withdrawals

Once released, the money is in your own Stripe account. You withdraw it from the Wallet page on MPZ:

  • Withdraw pays out everything that is available, as one payment to your bank. The minimum is EUR 10.
  • Money that has been in your balance for 60 days is paid out to your bank automatically, whatever the amount.
  • You can withdraw as soon as your balance is EUR 10 or more. Stripe may take up to 7 days to pay out your first withdrawal; after that a bank transfer usually takes 1 to 3 working days.

There is no MPZ credit or wallet money. You cannot spend your earnings on MPZ, and we do not pay interest.

When we may hold back a payout

We may delay or hold back a payout only for a good reason, such as an open issue or chargeback, suspected fraud, missing Stripe or tax information (section 12), a court or authority order, or a serious breach of these terms. Where we freeze your payouts because of suspected fraud or a breach, we send you a statement of reasons (section 16). We hold back only what is reasonably needed and release the rest as normal. If you think a hold is wrong, use section 21.

8. Orders and shipping

Orders

When a buyer pays, the item is sold. From that moment it belongs to the buyer, and you must send it exactly as described in the listing. Do not sell it elsewhere, use it, or change it. Pack it well (these are collectibles), send it within 5 business days with a tracking code, and keep the buyer informed of any delay. Keep your stock correct so you never sell an item you no longer have. If you have not marked the order as sent within 5 business days, the buyer may cancel it and get a full refund.

If an order is cancelled because you cannot deliver the item as sold (for example it no longer matches the description, it was lost or damaged before you sent it, or you sold it elsewhere), or because you did not send it in time, the buyer gets a full refund, you receive nothing for the order, and your store receives an automatic one-star rating for failure to deliver. It is shown on your store as an automatic MPZ rating with the reason for the cancellation, never as a review written by the buyer, and it counts in your average rating. If you think an automatic rating was given in error, use section 21. If we had already bought a label and cannot cancel it, you pay its carrier rate (section 10). Repeated cancellations can also lead to limits on your selling or a suspension of your store (section 16).

Uncollected parcels. If a buyer does not collect a parcel from a pickup point and the carrier returns it to you, the buyer gets the price of the items back, you receive nothing for the order and pay no commission, and MPZ keeps the shipping money and the service fee. If the parcel has not reached you 14 days after the carrier reported it as returning, raise an issue and we investigate with the carrier.

Shipping with a label from MPZ

If your store is in a country where we offer Sendcloud labels, buyers choose a carrier option at checkout (for example DHL, DPD, PostNL or UPS, to a home address or a pickup point). We then buy the label from our Sendcloud account and you print it from your dashboard.

  • You choose the parcel size (S to XXL) when you list. Choose the size that really fits the packed item.
  • If a carrier charges us extra because the parcel was bigger or heavier than the size you chose, or because it contained something the carrier does not accept, we charge that cost to you.
  • To create the label, we share the buyer's name, delivery address and, where the carrier needs it, phone number or email, and your name, sender address and phone number, with Sendcloud and the carrier.
  • Tracking updates from the carrier tell us when the parcel is delivered. That starts the payout timer.
  • If a parcel on an MPZ label is lost or damaged, we file the claim with the carrier, because the label is ours. Give us the value of the item (an invoice or proof of purchase if you have one) when we ask. The buyer is refunded from the payment we hold and you receive nothing for the order; you also pay the carrier rate of the label (section 10). What the carrier pays goes first to repay that label cost and then to you, up to the price of the item. Uninsured parcels are usually compensated by weight, so the carrier may pay much less than the item is worth.

Shipping you arrange yourself

If we do not offer labels in your country, or the order uses your own shipping price, you arrange and pay for shipping yourself and you keep the shipping money. You must add the carrier and tracking code when you mark the order as sent. If a parcel you sent yourself is lost or damaged, you claim from your own carrier. Insuring the parcel is your choice and your cost.

Delivery area

You may only sell to buyers with a delivery address in the European Union. Your store must also be based in the EU.

Risk until delivery

You bear the risk of loss or damage until the buyer receives the item. Using our labels does not make MPZ the shipper or responsible for the carrier.

9. Returns, refunds and chargebacks

Issues raised by buyers

A buyer can raise an issue on an order (did not arrive, damaged, not as described, wrong item, changed my mind) until the payout is released, and for business sellers until 14 days after delivery. You and the buyer then have 3 days to agree a solution through MPZ: a return followed by a refund, a refund without return, a partial refund, or no refund. Respond within those 3 days; you get a daily reminder. If you do not agree, the issue comes to us. We look at the listing, the photos, the messages, the tracking and anything you or the buyer send us, and we decide within 7 days what happens with the money we hold. We tell you both the decision and the reasons. If you did not respond, we decide on the information we have. Our decision settles what MPZ does with the payment. It does not take away your legal rights or the buyer's, and either of you can still go to court. The Returns and refunds page explains the steps.

What happens to the money:

  • Item not as described, wrong item, damaged by poor packing, or never sent: the buyer gets back the items, the shipping and the service fee. You receive nothing for the order and pay no commission. If we bought a label, you pay its carrier rate (section 10).
  • Refund without return: as above; the buyer keeps the item.
  • Partial refund: the agreed or decided amount comes out of your payout. We recalculate the commission on what is left: 10% of the items total after the refund, plus the EUR 1 per order. Example: a EUR 50 item with a EUR 20 partial refund leaves EUR 30; commission is EUR 3 plus EUR 1, so EUR 4, and you receive EUR 26.
  • Private seller, buyer changed their mind and you agreed to take the item back: the buyer gets the price of the items only. You receive nothing and pay no commission. If you sent the item with your own postage, you keep the shipping money; with an MPZ label, MPZ keeps it.
  • Decided in your favour: you are paid in full.

Returns. When an item is sent back, confirm in your order when it arrives. If tracking shows the return was delivered and you have not confirmed it or reported a problem within 3 days, the buyer is refunded automatically. If the wrong item or a damaged item comes back, report it within those 3 days and we decide.

Return postage. You and the buyer agree who pays it; if you cannot agree, we decide between you. MPZ never pays return postage.

Refunds go back to the buyer's original payment method through Stripe.

Business sellers

If you are a business seller, consumers have a 14-day right to withdraw from the purchase and a legal right to an item that conforms to the contract. These rights apply even after the payout is released. On a withdrawal, the buyer gets back the price of the items and the shipping paid, and you pay the carrier rate of any MPZ label. You must tell us, when you open your store, whether buyers pay the return postage on a change of mind; we show your answer on your listings and at checkout. If the item was faulty or not as described, you pay the return postage. You must give buyers the information the law requires.

Private sellers

The 14-day withdrawal right does not apply to sales by private sellers. You must still deliver what you described. A buyer can have rights against you under the law if an item is clearly not as described, is fake, or never arrives.

Chargebacks

A buyer may ask their bank or card provider to reverse a payment (a chargeback). The chargeback is made against MPZ, because MPZ took the payment. When that happens:

  • we tell you and freeze any unpaid payout for that order;
  • you help us defend it by giving us tracking, photos, messages and other evidence within 5 days of our request;
  • if the chargeback is lost, you bear the amount reversed. MPZ pays Stripe's dispute fee.

10. Refunds, chargebacks and money you owe us

MPZ is responsible to Stripe for refunds, chargebacks and negative balances on your Stripe account. So you agree that, where a refund, chargeback, label cost, carrier charge or other amount under these terms is yours to bear, we recover it automatically, in this order:

  • from money we still hold for you;
  • from your Stripe balance, by reversing all or part of a payment we already sent to your Stripe account or debiting that balance;
  • from your next payouts, from any of your stores.

We may also send you an invoice for what is still owed, payable within 14 days. You can see every amount we recovered, per order with the reason and date, in your Wallet. If you disagree, use section 21.

11. Taxes

You are responsible for your own taxes, including income tax and VAT, your records, and any invoices the law requires you to issue.

Private sellers. Selling items from your own collection is usually not a business. But if you sell often, buy items to resell them, or aim to make a profit, the tax authorities can treat you as a business for VAT and income tax, and you may need to register with the KvK. If that happens, you must change your seller type to business. We do not give tax advice.

Business sellers. You charge and pay VAT on your sales. We charge VAT on our commission and promotions as set out in section 5, and you can download a monthly statement of our fees from your dashboard.

12. Tax reporting (DAC7)

EU law (DAC7) requires platforms like MPZ to collect information about sellers and, each year, report sellers who pass a threshold to the Dutch tax authority (Belastingdienst). It may share that information with the tax authority of the country where you live.

You are reported for a calendar year if you made 30 or more sales, or received more than EUR 2,000 for your sales, in that year. Sales are counted across all your stores.

We must collect from every seller who may reach the threshold:

  • private sellers: full name, main address, date of birth, tax identification number (in the Netherlands your BSN) and the country that issued it, and your bank account (IBAN) and account holder name;
  • business sellers: legal name, main address, tax identification number, VAT number, KvK or other registration number, any permanent establishments in the EU, and your bank account and account holder name.

We also report the number of sales, the amounts you received per quarter, and the fees we charged.

You agree to give us this information when we ask and to keep it correct. If you do not, we send you two reminders. If you still have not given it 60 days after our first request, we must withhold your payouts until you do, or close your store and stop you from opening a new one, as the law requires.

By 31 January each year we give you a copy of the information we report about you.

13. Your listings and reviews

You are responsible for your listings. Every listing must follow the Listing Rules. In short: describe the real item honestly, use your own photos of it, put it in the right category, choose the right parcel size, and keep stock and prices correct.

Where fields are filled in automatically from MPZ's model database (List Assist), check them and correct anything that does not match your item.

Buyers can review you after an order. Do not write or buy reviews for your own store, do not review your own listings from another account, and do not pressure buyers to change or remove a review. We may remove reviews that break these rules. Your store can also receive automatic one-star ratings from MPZ when an order is cancelled because you could not deliver it (section 8).

14. How listings are ranked

We decide the order in which listings appear. The main factors are:

  • Search with words: listings are sorted first by how well the title and details match all the words searched for, then by date.
  • Most Relevant (the default): without search words, newest listings first. Promoted listings (Spotlight, Homepage feature, Visual highlight) get up to 6 of the first 24 places, only when they match what the buyer searched or filtered for; they take turns when there are more than places.
  • Newest: newest first. A Bump moves a listing back to the top of Newest once, as if newly listed.
  • Price low to high, price high to low, and Popular (most views): paid promotions do not change these sorts.
  • Highlighted tab on the homepage: Homepage features first, then Spotlights, then Visual highlights, then the listings with the most recent views and favourites, with older activity counting less.
  • Stores directory: Store boosts first.
  • Every paid placement carries a visible "Promoted" label. The Promotion Terms describe each promotion in full.

All stores are ranked by the same rules. Seller type, seller badges, reviews and the commission rate do not affect ranking. We change these factors from time to time and update this section when we do.

15. Messaging

Use MPZ messaging only for questions and arrangements about items and orders. Do not take a deal off MPZ.

Our message filter automatically blocks messages that contain email addresses, web links (other than links to modelplanezone.nl) or phone numbers, including when they are disguised (for example "dot com"). A blocked message is not delivered, and we keep a record of the attempt. After 3 blocked attempts your messaging is switched off automatically and you get an email saying so. Offers keep working. If you think this was a mistake, use section 21.

We do not read messages routinely. We may look at messages when someone reports them, to handle an issue or a chargeback, to prevent fraud, or when the law requires it.

16. How we moderate

Anyone can report a listing, store or message. We look at reports and may also check listings ourselves. Our tools include the message filter above, admin review of reported listings, and checks on payments. We do not use automated systems to remove listings; a person decides.

We may hide, remove or edit a listing, limit your selling, switch off messaging, hold a payout (section 7), cancel an order, or suspend or close your store or account, where there is:

  • a breach of these Seller Terms, the Listing Rules or the General Terms;
  • illegal content, or an item that is unsafe, counterfeit or infringes someone's rights;
  • a listing that does not suit MPZ (see the Listing Rules, section 1);
  • suspected fraud, misuse of buyer data, or payment risk;
  • missing, false or unverifiable information, including Stripe or DAC7 information;
  • repeated complaints, issues or chargebacks, or poor fulfilment;
  • an order from a court or authority.

How we act:

  • We act in proportion to the problem. For most problems we first tell you what is wrong and give you a chance to fix it.
  • We act straight away, without warning, only where there is illegal content, a safety risk, fraud, or a legal duty to act.
  • Whenever we restrict a listing or your account, we send you a statement of reasons by email: what we did, the facts, the rule it is based on, whether automated tools were involved, and how to ask us to look again (section 21).
  • If you are a business seller and we close your store for good, we give you at least 30 days' notice, unless the law requires otherwise or you seriously or repeatedly broke these terms. Private sellers get at least 14 days' notice, with the same exceptions.

We may report suspected crimes that threaten someone's life or safety to the authorities, as the law requires.

17. Buyer personal data

When you receive a buyer's personal data (such as name, address and order details), you become responsible for it under data protection law (you are a separate "controller").

You may use buyer data only to fulfil and ship the order, to communicate about it, to handle a return, refund or chargeback, and to meet your own legal and tax duties.

You must not use buyer data for anything else. In particular you must not add buyers to a mailing list, sell or share their data, or contact them outside MPZ except where needed to deliver the order. Keep the data secure and delete it when you no longer need it (business sellers usually must keep invoices for 7 years). If buyer data you hold is lost or leaked, tell us within 48 hours.

If you are a business seller, you have your own data protection duties, such as your own privacy notice.

18. Data you and we can access

  • You can see: your listings, orders, buyers' names and delivery addresses for your orders, messages with your buyers, reviews, views and hearts on your listings, your fees and payouts.
  • We can see: everything on the platform, including all listings, orders, messages, reviews and payment data from Stripe, and we use it to run, secure and improve MPZ, as our Privacy Policy explains.
  • We do not share your personal data or sales data with other sellers. We share data with service providers (such as Stripe, Sendcloud, our hosting and email providers, and Google for product ads) only as the Privacy Policy explains.
  • After your store is closed, you can still see your Stripe account in Stripe. We keep order and tax records for as long as the law requires.

19. Your content

You keep the rights in your listing photos and texts. You give MPZ a free, non-exclusive licence to use them to run and promote MPZ and your listings, for as long as the listing is on MPZ. This includes:

  • showing them on MPZ, in emails and on social media;
  • resizing, cropping and storing images, and translating descriptions automatically;
  • sending them to Google for Google Shopping and other product ads that MPZ pays for, together with a code that identifies your store but not you.

We may let our service providers use the content for these purposes. After you remove a listing, we may keep copies in backups, order records and for legal reasons.

You confirm that you own or may use everything in your listings and that it does not infringe anyone's rights. Brand and model names (such as Herpa, Corgi or the airline) may be used to describe a genuine item.

20. Product safety and lawful items

You are responsible for the safety and legality of what you sell. Follow the Listing Rules on prohibited and restricted items.

Most diecast models and kits on MPZ are detailed scale models for adult collectors and are not toys. Do not present an item as suitable for children unless it meets toy safety rules, including the CE marking.

Business sellers must also follow the EU General Product Safety Regulation. For every product you sell, new or second-hand (antiques and collectors' items of historical significance excepted), your listing must show the manufacturer's name and contact details (and the EU responsible person where the manufacturer is outside the EU), information to identify the product (such as the item code), and any warnings or safety information in a language the buyer understands. Paints, glues and solvents must carry the hazard labels the law requires.

You must cooperate with recalls and with requests from us or from authorities about product safety.

21. Asking us to look again, and complaints

If you disagree with a decision we made (for example about a listing, a payout hold, an issue, your seller type, messaging or your account), or you have any other complaint about MPZ, email support@modelplanezone.nl with your store name and what happened. This is also our single point of contact for sellers and for authorities, in English or Dutch.

We look at your request again. It is free. We aim to reply within 14 days and we explain our answer. If we were wrong, we reverse the decision.

This does not affect your right to go to court, or any other right you have under the Digital Services Act or the EU Platform-to-Business Regulation.

22. Liability

We provide MPZ with reasonable care, but we cannot promise that the site is always available or error-free.

We are not responsible for the sale between you and the buyer, for what buyers do, or for failures of Stripe, Sendcloud, carriers or other services outside our control.

If we are liable to you, our total liability is limited to the fees you paid us in the 12 months before the event, with a minimum of EUR 250. We are not liable for lost profit or other indirect loss.

These limits do not apply:

  • to our duty to pay you the money we hold for you under section 7;
  • where we caused the loss on purpose or through deliberate recklessness;
  • where the law does not allow liability to be limited.

You are responsible to us for loss we actually suffer because you broke these Seller Terms, the Listing Rules or the law, including claims by buyers, rights holders, carriers or authorities about your items or listings. Tell us promptly about any claim and help us deal with it. This does not apply to loss caused by our own fault.

23. Changes to these Seller Terms

We may change these Seller Terms when our service, our providers or the law change.

  • We tell you about a change by email and in your dashboard at least 15 days before it takes effect. If you need more time to adapt, for example for a major change, we give you more notice.
  • You can close your store, free of charge, before the change takes effect. If you keep selling after that date, the new terms apply.
  • We change terms with shorter notice only when the law or an authority requires it, or to deal with an urgent risk of fraud, malware, spam or a safety problem.
  • Changes never apply to orders already placed.

The current version is always on the site, with the date at the top.

24. Closing your store

You can ask us to close your store at any time in your account settings. We review the request within 10 days and then close the store, once open orders, issues, refunds and chargebacks are finished.

Closing your store does not end what is already running. You must still complete open orders, issues, refunds and chargebacks, and your tax and DAC7 duties continue. Money in your Stripe account stays yours: you can withdraw it, and anything left after 60 days is paid out automatically. Running promotions end without a refund, unless we close your store without you being at fault.

We can close your store under section 16.

25. Law and disputes

Dutch law applies to these Seller Terms and to your selling on MPZ. If you are a business seller, disputes go to the competent court in Amsterdam. If you are a private seller, disputes go to the court that has jurisdiction under the law, which is normally the court where you live.

If you are a private seller living in another EU country, you keep the protection of the mandatory consumer law of your country.

26. Contact

  • Model Plane Zone (MPZ), trade name of Julius Lawrence Matthew Mason, eenmanszaak
  • KvK number: 99213974
  • VAT number: NL005376237B62
  • Address: Nieuwe Achtergracht 69-3, 1018 WL Amsterdam, the Netherlands
  • Email (single point of contact): support@modelplanezone.nl