Europe's specialist marketplace for collectible model aircraft
Model Plane Zone

Seller Terms

Seller Terms for Model Plane Zone (MPZ)

Last updated: 1 July 2026

Welcome, and thank you for selling on Model Plane Zone (MPZ). These Seller Terms explain how selling works, what you are responsible for, and what we are responsible for. We have tried to keep the language simple and clear.

These Seller Terms apply when you sell on MPZ. They work together with our General Terms and Conditions (which apply to everyone), our Privacy Policy, Cookie Statement, Listing Rules, and Returns and refunds information. When you open a seller account or list an item, you agree to these Seller Terms. The full Listing Rules are set out in Annex A and form part of these Seller Terms.

If the General Terms and these Seller Terms both cover the same point, both apply. If they ever truly conflict on a selling matter, these Seller Terms win for that selling matter. We can update these Seller Terms as set out in section 19.

In these terms, "we", "us", and "MPZ" mean Model Plane Zone. "You" means the seller. A "buyer" is the person who buys an item.

1. What MPZ is, and what MPZ is not

MPZ is an online marketplace. We give you the website, the tools, and the systems that let you offer your items and reach buyers. We help with the connection, not with the deal itself.

When you sell to a buyer, the contract is between you and that buyer. MPZ is not a party to it. We do not buy the item from you, we do not sell it to the buyer, and we do not own, hold, import, or take any risk in your items. We simply provide the platform. This means:

  • You are the seller. The buyer's contract is with you.

  • We are not responsible for your items, your descriptions, your packing, your delivery, or whether your sale goes well or badly. That is between you and the buyer (see section 17).

  • Payment runs through Stripe, and shipping runs through Sendcloud and the carrier. We give you these tools, but using them does not make us the seller, the payment provider, or the shipper.

2. Becoming a seller

To sell, you open a seller account. You can do this from a normal buyer account. Before you can sell, you accept these Seller Terms and the policies above, and you give us the information we need to set you up. This may include:

  • your store name and the name of the person or business behind the store;

  • a seller or return address and contact details;

  • your seller status (private or business);

  • for business sellers, the business details the law and our checks require, such as your VAT number.

Payments and payouts run through Stripe Connect. Stripe is an independent payment provider. Stripe carries out its own identity and business checks (sometimes called "KYC") directly with you, and it may ask you for documents. These checks are Stripe's responsibility, not ours. We are not part of them, and we usually receive only the result of the check and your payout status, not the documents themselves. You cannot receive payouts until Stripe's checks are complete.

We do not have to approve your seller account, your store, or your listings before they go live. But we may review any account, store, or listing at any time, at our discretion. We may refuse, restrict, pause, or close a seller account if required information is missing, false, or suspicious, if a check cannot be completed, or if there is a clear legal or platform risk. Please keep your seller information correct and up to date. If we take action against your account, we will follow the fair process in sections 16 and 18.

At launch, you can sell to buyers in the EEA only. You can deliver either by shipping to an EEA address or by local pickup (see section 7).

3. Private sellers and business sellers

When you set up to sell, you tell us whether you sell as a private individual or as a business. We show this status on your store and your listings. You must choose the correct status, keep it correct, and confirm to us that it is true.

You are a business seller if you sell for purposes connected to a trade, business, craft, or profession. This is judged by what you actually do, not only by the box you ticked. If you sell at the scale and in the way a business does, you are a business seller, and your buyers have consumer rights against you, whatever status you chose.

We rely on your declaration and we display it. But we may ask you for evidence, and we may change your status to "business" if your selling is clearly commercial. We look at signals available to us, such as how much you sell. If this happens, we will tell you first, explain why, and give you a fair chance to respond before the change takes effect, unless the law requires us to act sooner. If you declared the wrong status, you are responsible for the consequences, including any consumer rights that then apply to your sales.

Business sellers must give buyers the business identity and contact details the law requires, and we show these details publicly on the business seller's store and listings. If you are a business seller, you confirm that the business information you give us, including your VAT number, is accurate, that you are entitled to use it, and that you will keep it up to date. You must tell us promptly if any of it changes.

4. Your legal duties

You are responsible for selling lawfully and for meeting the legal duties that apply to your sales. MPZ provides the marketplace; it does not take on your legal duties to your buyers.

If you are a business seller, EU and Dutch consumer law applies to your sales to consumers. You are responsible for:

  • giving buyers the required information before they buy;

  • honouring the consumer's right of withdrawal (the cooling-off period) within the time the law sets;

  • meeting the legal guarantee that the item matches its description and works as it should;

  • handling returns, repairs, replacements, refunds, and complaints as the law requires;

  • charging and accounting for VAT, and issuing invoices where the law requires;

  • product-safety rules for what you sell.

You must not mislead buyers about their rights.

If you are a private seller, you must own the item or have the right to sell it, describe it honestly, and deliver what you agreed. The consumer right of withdrawal and the consumer legal guarantee usually do not apply to your sales. But you are still bound by what you agree with the buyer and by the law that applies to a private sale.

All sellers, tax reporting (DAC7). Under EU platform tax-reporting rules (DAC7, as applied in the Netherlands), we must collect and check certain seller information and report sellers to the Belastingdienst once they pass the reporting thresholds. The thresholds are reached when you have 30 or more sales, or more than 2,000 euro in total proceeds, in one calendar year. You agree to give us the information we need for this and to keep it correct. We may limit your selling or payouts if this information is missing or cannot be checked.

5. Your listings

You are responsible for your listings. Each listing must be accurate, complete, lawful, not misleading, in the right category, and priced correctly. You will describe each item as accurately as you can, and you will not include misleading information. Use photos of the actual item unless you clearly say otherwise, and never use photos that hide faults. Where listing fields are filled in automatically from MPZ's model database, you are still responsible for checking them and correcting anything that is wrong or does not match your item. Keep your listings current, and remove or update a listing as soon as the item is no longer available.

Because this is a collectibles marketplace, describe condition honestly and in the detail collectors expect, and be accurate about scale, manufacturer, model, aircraft type, livery, registration, edition, and item code where relevant. Only use words like "rare", "limited", "mint", "new", "sealed", "original", or "authentic" when they are true.

The full Listing Rules are set out in Annex A to these Seller Terms, and are also published as a standalone page. They explain prohibited and restricted items and good listing practice in detail, they form part of these Seller Terms, and they may be updated.

We may review listings before or after they go live, but we do not have to. We may reject, hide, remove, edit, or ask you to change a listing under section 16. Any review by us does not make your listing our responsibility.

6. Orders and dispatch

When you accept an order, honour it. Prepare the item within the handling time you stated. Pack it properly for a collectible, since high-value items need extra care. Deliver it by the method you offered (see section 7), and add tracking where it is available. Tell the buyer quickly if there is a delay. Only cancel for a genuine reason. Business sellers may have extra duties under consumer law, and those come first.

7. Delivery: shipping and local pickup

You deliver your own items. MPZ does not ship or deliver them. You can deliver in two ways, and you choose which you offer:

  • Shipping. Shipping runs through Sendcloud and the carrier chosen for the order, or another option we may offer. You are responsible for correct parcel details, correct and lawful packaging, and handing the parcel over. To create the label and deliver the parcel, the buyer's delivery name, address, and a contact detail (where the carrier needs one) are shared with Sendcloud and the carrier, as the Privacy Policy explains. Giving you a label or tracking tool does not make MPZ the shipper. At launch, you ship to EEA addresses only.

  • Local pickup. If you offer local pickup, you and the buyer agree a safe time and place for the buyer to collect the item. Payment still goes through the platform in the normal way. You are responsible for the handover. MPZ is not present at, and is not responsible for, any pickup.

Whichever method you use, deliver what was agreed, and update the order so the buyer and our systems know its status.

8. Returns and consumer rights

What you owe a buyer on a return depends on your status (see section 4). The Returns and refunds information at returns-and-refunds explains the process and forms part of these terms.

Business sellers must handle withdrawals, conformity claims, returns, and refunds as consumer law requires. Private sellers: returns are a matter of what you agree with the buyer and what the law otherwise requires, and the consumer right of withdrawal does not apply to your sales.

Whatever your status, work with our support and dispute tools and respond to buyers properly. A refund can depend on the payment and return status, the tracking, the outcome of a dispute, and the payment provider's rules. Refunds are normally made to the buyer's original payment method through Stripe. You and a buyer may agree a different refund method only where you both freely agree to it, and an alternative method must not be used to get around our fees or rules or to move payment off the platform.

9. Fees, commission, and payouts

We may charge you commission and other fees: marketplace commission, payment-related fees, shipping-label charges, and adjustment charges. Buyers are not charged commission. Fees may differ between sellers and can vary by seller, seller type, category, promotion, or agreement. Your current fees are shown in your seller account.

The current commission is 10% of the item price, or as otherwise agreed with you.

Changing fees. We may change fees from time to time. We will give you at least 15 days' notice before a change takes effect, on a durable medium (for example by email or in your account). We do not apply fee changes to orders you have already accepted or completed, unless the law, a payment-provider rule, the correction of an error, or a clearly stated refund, chargeback, or adjustment requires it. If you do not agree with a change, you can stop selling.

Set-off. We may take commission, payment-provider fees, shipping-label costs, refunds, chargebacks, and other amounts you owe from your payouts, and we may set these off against amounts we owe you.

Payouts and holds. Payouts run through Stripe Connect. A payout may be held or released against conditions such as delivery confirmation through Sendcloud tracking (or, for local pickup, another confirmation we accept), a dispute window after delivery, a fraud or payment review, a completed check, or a provider or legal requirement. The expected timing is 48 hours after delivery confirmation. A held or delayed payout is a payment-timing control. It is not escrow, and it is not buyer protection. We may hold, delay, reverse, adjust, or set off a payout where there is a refund, chargeback, dispute, fraud concern, missing check, policy breach, provider requirement, or legal duty. We will hold back only what is reasonably needed for the issue, we will tell you the reason, and we will release the rest as normal. You are responsible for refunds and chargebacks that come from your sales. If you think a hold is wrong, you can use the complaint route in section 18.

10. Tax

You are responsible for your own taxes, including VAT and income tax, your business records, and any invoices the law requires you to issue. We may give you transaction records, and we report under DAC7 as explained in section 4, but we do not give tax advice.

11. Buyer personal data

When you receive a buyer's personal data through MPZ to complete a sale, you become a separate controller for how you then use it, and you are responsible for that use.

You may use buyer data only as far as needed to: accept, prepare, and fulfil the order, and communicate about it; create a shipping label and arrange delivery; handle a cancellation, return, refund, or dispute; meet your own accounting and tax duties; prevent fraud on the transaction; or comply with another legal duty.

You must not use buyer data for anything else. In particular, you must not: add a buyer to a marketing or newsletter list without a lawful basis or the required consent; sell or share buyer data; contact a buyer outside MPZ, except where it is necessary for the transaction and lawful; use buyer data to get around our rules or fees; keep buyer data longer than you need it; or use it in any unlawful, harassing, or abusive way.

Keep buyer data secure, and delete or anonymise it when you no longer need it, unless the law requires you to keep it. If you are a business seller, you have your own data-protection duties (for example, your own privacy notice, your own legal bases, answering data-rights requests, and breach notifications), and these Seller Terms do not replace those duties. Misusing buyer data is grounds for action under section 16, and we may investigate reports, keep evidence, and cooperate with authorities.

12. Your content and intellectual property

You keep the rights in your listing photos and text. You give MPZ a licence to host, display, and promote that content so we can run and market the marketplace and your listings. You confirm that you own or are allowed to use everything in your listings, and that it does not infringe anyone's rights. We may remove infringing or non-compliant content.

13. Product safety

You are responsible for the safety and legal compliance of what you sell. Business sellers may have extra product-safety duties. You must not list unsafe or unlawful items, and you must cooperate with recalls, safety notices, takedowns, and requests from the competent authorities.

14. Reviews and seller performance

Where reviews or ratings exist, you must not manipulate them or pressure buyers about them. We may monitor seller performance, and we may restrict or pause a seller with repeated problems, following the fair process in sections 16 and 18. Please respond professionally to reports and disputes.

15. Messaging and staying on the platform

Use platform messaging within the rules in the General Terms. Do not move a transaction off the platform to avoid our fees or rules, and do not share contact or payment details where our rules do not allow it.

We operate automated and manual systems that may monitor and check listings, messages, and account activity, for example to prevent fraud, keep the marketplace safe, detect attempts to move deals off the platform, handle disputes, enforce our rules, and meet our legal duties. Where we find prohibited content or details, we may block, hide, mask, or remove them. We explain how we handle personal data when we do this in the Privacy Policy.

16. If we need to act on listings or accounts

We may take action to keep the marketplace safe, lawful, and fair. This includes the right to reject, hide, remove, or edit your listings, restrict or pause your selling, hold or withhold your payouts (see section 9), cancel orders where appropriate, and restrict, pause, or close your seller account.

We may do this where there is, for example: a breach of these Seller Terms or our policies; suspected fraud; poor fulfilment; inaccurate or misleading listings; unsafe or unlawful items or conduct; missing or unverifiable information; repeated complaints or chargebacks; or legal risk.

We will be fair about how we act:

  • For most problems, where it is reasonable to do so, we will tell you what is wrong and give you a chance to fix it before we take stronger action.

  • We act immediately, without prior notice, only where there is a safety, fraud, or legal risk, or where the law allows or requires it.

  • When we restrict a listing or your account, we will give you a clear statement of reasons and explain how to complain or appeal, as the Digital Services Act and the Platform-to-Business rules require, except where the law allows us not to.

  • If we close your seller account for an ordinary reason (not fraud, safety, a serious or repeated breach, or a legal requirement), we will give you notice first: at least 30 days if you are a business seller (as the law requires), and at least 5 days if you are a private seller.

We may also report unlawful activity and cooperate with the authorities.

17. Who is responsible for what

Your sales are yours. As explained in section 1, the contract of sale is between you and the buyer. MPZ is not a party to it. You are responsible for:

  • your listings and descriptions;

  • the legality, safety, and authenticity of your items;

  • fulfilment, packaging, and delivery;

  • your consumer-law and tax compliance;

  • your handling of buyer data;

  • your content and any intellectual-property issues;

  • any claim a buyer makes that comes from your sale.

MPZ is not responsible for the transaction between you and a buyer. To the maximum extent permitted by Netherlands law, MPZ is not liable for your items, your sales, or any dispute, loss, or damage that arises between you and a buyer.

MPZ's role. We will provide the marketplace with reasonable care and skill. Where MPZ does have any responsibility to you, the limits and details are set out in the General Terms.

Events outside our control. To the maximum extent permitted by Netherlands law, MPZ is not responsible for any delay in, or failure of, the marketplace or our tools that is caused by events outside our reasonable control. This includes, for example, failures of Stripe, Sendcloud, carriers, hosting, or other providers, internet or power failures, cyber-attacks, strikes, or acts of government. We will take reasonable steps to limit the effect of such events.

Indemnity. To the maximum extent permitted by Netherlands law, you will cover MPZ for loss it actually suffers that is caused by your breach of these Seller Terms, your unlawful or infringing content, your fraud, or your failure to meet your seller duties. This does not cover loss caused by MPZ's own fault.

Nothing in these terms removes or limits any liability that the law does not allow to be removed or limited.

18. Your right to complain or appeal

If you think we have made the wrong decision, for example about a listing, a payout hold, your seller status, or your account, you can ask us to look again. Write to us at modelplanezone@gmail.com with your store name and the details. We will review it fairly and reply within a reasonable time. This does not affect any rights you have under the law, including under the Digital Services Act and the Platform-to-Business rules.

19. Changes to these Seller Terms

We may update these Seller Terms when the marketplace, our providers, the law, or our practices change. We will give you at least 15 days' notice of an important change, on a durable medium (for example by email or in your account), and you can stop selling if you do not agree. The current version is always on the site, with the date at the top.

20. Closing your seller account

You can stop selling at any time. We can close a seller account under section 16, following the fair process and notice periods set out there.

Closing a seller account does not end duties that are already running. Open orders, refunds, returns, chargebacks, disputes, fee adjustments, and your legal and tax duties all continue, and we keep records as the Privacy Policy explains.

21. Governing law and where disputes are heard

These Seller Terms, and your selling on MPZ, are governed by the law of the Netherlands. Any dispute about them will be decided by the competent courts of the Netherlands.

If you are a private seller and you qualify as a consumer in relation to MPZ's service, this section does not take away the protection given to you by rules that cannot be set aside under the law of the country where you live, and it does not take away any right you have to bring or defend a claim in the courts of that country.

22. Contact

  • Model Plane Zone (MPZ), eenmanszaak

  • KVK number: 99213974

  • Postal address: Nieuwe Achtergracht 69-3, 1018 WL Amsterdam, The Netherlands

  • Seller support: modelplanezone@gmail.com

Annex A: Listing Rules

These Listing Rules form part of the Seller Terms. They explain what you may and may not list on MPZ, and how to write a good listing. They are also published as a standalone page for ease of reference. When you list an item, you agree to follow them. We may update them; the current version is always on the site.

A1. The basics

Every listing must be: accurate and honest (it describes the real item you are selling); complete (it gives buyers the information they need); lawful (it follows EU, Dutch, and any other law that applies); not misleading (the title, photos, and description match the item); and in the right category, priced correctly. You will describe each item as accurately as you can and will not include misleading information. Use photos of the actual item unless you clearly say otherwise, and never use photos that hide faults. Where fields are auto-filled from MPZ's model database, check them and correct anything wrong. Keep your listing up to date, and remove or update it as soon as the item is no longer available.

A2. Describe condition honestly

This is a collectibles marketplace, so describe condition in the detail collectors expect. Tell buyers about anything that matters, for example: damage, missing parts, or missing accessories; repairs, modifications, repainting, or custom work; yellowing, glue marks, decal problems, broken or fragile parts, or non-original parts; the condition of the box and packaging; missing certificates or manuals; and smoke or pet exposure. Be accurate about scale, manufacturer, model, aircraft type, livery, registration, edition, and item code where relevant. Only use words like "rare", "limited", "mint", "new", "sealed", "original", or "authentic" when they are true, and do not make claims about rarity, authenticity, history, or value that you cannot support.

A3. Items you must not list (prohibited)

You must never list:

  • Counterfeit, fake, or unauthorised copies presented as genuine;

  • Stolen goods, or items you do not own or have no right to sell;

  • Items that infringe someone's intellectual property, for example unlicensed reproductions, or copied branding, logos, decals, photos, or text;

  • Unsafe or recalled items, or items that do not meet the safety rules that apply (for example toy-safety rules where an item is sold for children);

  • Illegal items under EU, Dutch, or other applicable law;

  • Real weapons, ammunition, explosives, or genuine military ordnance (whether or not made safe). Scale and model items only;

  • Real aircraft parts or components that are subject to export control or airworthiness rules;

  • Dangerous or hazardous materials that cannot be sold or sent lawfully;

  • Hateful, offensive, or adult content.

A4. Items you may list only with care (restricted)

Some items are allowed only if you describe them correctly and follow the rules that apply to them:

  • Items with lithium batteries or other batteries (for example some electronic or radio-controlled models). You must declare them correctly and follow the carrier's dangerous-goods rules. Some may be suitable for local pickup only.

  • Paints, glues, solvents, aerosols, or fuels. These are often flammable or hazardous. Follow the carrier's rules, or offer local pickup where shipping is not allowed.

  • Radio-controlled models with batteries or fuel. Follow the relevant battery, fuel, and shipping rules.

  • Replicas, repaints, custom builds, or non-original items. Allowed if you clearly say what they are. Never present them as genuine, original, or factory condition.

  • Vintage items with fragile or hazardous finishes (for example old paint or coatings). Disclose this clearly.

  • Items sold for children. These must meet the toy-safety rules that apply.

If you are unsure whether you can list something, ask us before you list it.

A5. Listing practices that are not allowed

Do not: create duplicate or near-duplicate listings for the same item; use keyword spam (irrelevant words, or brand or model names that do not match what you are selling); put an item in the wrong category; use misleading titles or photos, or stock photos presented as the actual item without saying so; make rarity, authenticity, or value claims you cannot support; share contact or payment details, or try to move the deal off the platform, where our rules do not allow it; set or change a price to avoid our fees, or add hidden charges; or list items you do not have or cannot deliver.

A6. Intellectual property

Only use photos, text, logos, and other content that you own or are allowed to use. Do not copy other sellers' photos or descriptions. Do not sell unlicensed reproductions of items, decals, or branding. If we receive a valid infringement notice, we may remove the content or listing, and we will follow the process the law requires.

A7. If you break these rules

If a listing breaks these rules, we may edit, hide, or remove it, ask you to change it, restrict or pause your selling, or take other action, as set out in section 16 of the Seller Terms. Where we do, we will give you a statement of reasons and explain how to complain or appeal, except where the law allows us not to. We act immediately, without prior notice, only where there is a safety, fraud, or legal risk.